In short: we only collect what you type into our enquiry form, and we use it only to reply to you and handle your order. We do not sell your information, we do not use advertising trackers, and our website sets no cookies.
Who we are
AYER Active Wear ("AYER", "we", "us") designs and sells gym wear, custom team kits and athleisure clothing in Kenya. We are responsible for the personal information you share with us through this website.
We handle personal information in line with the Kenya Data Protection Act, 2019 and its regulations.
What we collect
Information you give us. When you send an enquiry, we collect:
- your name and phone number
- your email address, if you choose to give it
- your team, school or company name, if you give it
- what you are interested in, the quantity, and your message
Please do not include sensitive information, such as health details or ID numbers, in your message. We do not need it to handle an order.
Information collected automatically. Like most websites, our hosting provider records basic technical information when you visit, such as your IP address, browser type, the pages you open and the time of your visit. When you send an enquiry, we also keep a scrambled (hashed) form of your IP address with the time of sending, so we can limit repeated submissions and block spam.
How we use it
| What we do | Why we are allowed to |
|---|---|
| Reply to your enquiry and send quotes | You asked us to, and it is needed before we can take your order |
| Design, make and deliver your order, including team kits | To perform our agreement with you |
| Keep records of orders and payments | To meet our legal and tax obligations |
| Block spam and keep the website secure | Our legitimate interest in running a safe website |
We will only send you marketing messages, such as new collection announcements, if you have agreed to receive them. You can ask us to stop at any time.
How long we keep it
- Enquiries that do not lead to an order: up to 12 months, then deleted.
- Order and payment records: as long as Kenyan tax and business law requires.
- Spam-prevention records: used only for the following hour, and not linked to your name or message.
- Hosting logs: kept by our hosting provider for a limited period for security and troubleshooting.
How we protect it
Our website uses a secure connection (HTTPS), so information you send through the form is encrypted while it travels. Enquiries go to a password-protected business mailbox that only people who handle orders can open. No system is completely secure, but we take reasonable steps to protect your information from loss, misuse and unauthorised access.
Your rights
Under the Kenya Data Protection Act, you have the right to:
- be told how your personal information is used
- see the personal information we hold about you
- ask us to correct information that is wrong or incomplete
- ask us to delete information we no longer need
- object to us using your information, including for marketing
To use any of these rights, email info@ayersportswear.com. We may ask you to confirm who you are before acting on a request, and we will respond as soon as we can.
If you are not happy with how we have handled your information, you can complain to the Office of the Data Protection Commissioner (ODPC).
Children
We make kids' sizes for school and junior team kits, but our enquiry form is meant for adults, such as parents, coaches, teachers and team managers. If you are under 18, please ask a parent or guardian to contact us for you.
Changes to this policy
We may update this policy when our website or the way we work changes. The date at the top of this page shows when it was last updated.
Contact us
Questions about this policy or your information:
AYER Active Wear
Email: info@ayersportswear.com